sanbet is committed to protecting your personal information and privacy. This policy explains how we collect, use, store, and safeguard your data.
Your Privacy Matters: At sanbet, we understand that your personal information is valuable and sensitive. This Privacy Policy outlines our commitment to protecting your data through industry-standard encryption, secure storage practices, and strict access controls. We never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
This Privacy Policy applies to all users of sanbet's online betting platform, accessible at sanbet.cam and through our mobile applications. By registering an account, depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read, understood, and agree to the data collection and processing practices described in this policy.
sanbet operates as an international online betting platform serving Indonesian players. We are committed to complying with international data protection standards, including principles aligned with global privacy regulations. This policy governs how we handle personal data for users residing in Indonesia who are at least 21 years of age.
If you have questions, concerns, or requests regarding your personal data, please contact our Data Protection Officer at [email protected] (plain text - not clickable). We will respond to all privacy-related inquiries within 30 business days.
When you register an account with sanbet, we collect the following personal information:
To process deposits and withdrawals, we collect and store financial data including:
Important: sanbet does not store full credit card numbers or CVV codes. All credit/debit card transactions (if available) are processed through PCI-DSS compliant third-party payment gateways. We retain only the last four digits of the card number and expiration date for reference purposes.
We maintain detailed records of your betting activity to ensure account security, dispute resolution, and regulatory compliance:
When you access sanbet, we automatically collect technical data for security, fraud prevention, and service improvement:
We retain records of all communications between you and sanbet for quality assurance, training, and dispute resolution:
sanbet uses your personal data for the following legitimate business purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Registration | Name, email, phone, date of birth, address | Contract performance |
| Identity Verification (KYC) | KTP document, selfie, proof of address | Legal compliance (AML regulations) |
| Payment Processing | Bank account details, e-wallet information, transaction history | Contract performance |
| Age Verification | Date of birth, KTP document | Legal compliance (21+ requirement) |
| Fraud Prevention | IP address, device fingerprint, betting patterns, payment data | Legitimate business interest |
| Customer Support | All account data, communication history | Contract performance |
| Marketing Communications | Email, phone, betting preferences | Consent (opt-in) |
| Platform Improvement | Usage data, session analytics, feedback | Legitimate business interest |
We use your personal information to create and maintain your sanbet account, process your bets and wagers, calculate winnings and losses, manage your account balance, and provide you with access to our full range of betting services including sports betting, live casino, slots, and traditional Indonesian games.
As a licensed online betting operator, sanbet is subject to international anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. We are legally required to verify your identity, monitor transactions for suspicious activity, maintain records for a minimum of seven years, and report certain transactions to regulatory authorities when required. We also use your data to enforce our Terms & Conditions, investigate potential violations, and cooperate with law enforcement agencies when legally obligated to do so.
We analyze your IP address, device information, betting patterns, and account behavior to detect and prevent fraudulent activity including multi-accounting, bonus abuse, collusion, payment fraud, and unauthorized account access. Our fraud detection systems use machine learning algorithms to identify anomalous patterns that may indicate suspicious behavior.
If you have opted in to receive marketing communications, we may use your email address and phone number to send you promotional offers, bonus announcements, newsletters, and information about new games or features. You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email or by contacting customer support. We will never sell your contact information to third-party marketers.
sanbet employs multiple layers of security to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
Your Responsibility: While sanbet implements robust security measures, you also play a critical role in protecting your account. Never share your password with anyone, use a strong unique password (at least 12 characters with uppercase, lowercase, numbers, and symbols), enable two-factor authentication, log out after each session on shared devices, and be wary of phishing emails claiming to be from sanbet.
sanbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted third-party service providers in the following limited circumstances:
We share necessary financial information (bank account details, transaction amounts) with payment gateways and banking partners to process your deposits and withdrawals. These providers are contractually obligated to use your data only for payment processing and to maintain strict confidentiality.
When you play casino games, slots, or place bets on our platform, limited data (user ID, bet amount, session information) is shared with third-party game providers such as Pragmatic Play, Evolution Gaming, Microgaming, and others to deliver the gaming experience. Your personal identification information is not shared with game providers.
We use third-party KYC verification services to validate your Indonesian National ID (KTP) and proof of address documents. These services have access to your identification documents but are bound by strict data protection agreements.
Our customer support team uses third-party helpdesk software to manage live chat, email tickets, and communication history. Your personal data stored in these systems is protected by contractual confidentiality obligations.
We may disclose your personal information to law enforcement agencies, courts, regulatory bodies, or government authorities when legally required to do so, such as in response to a valid court order, subpoena, or investigation of suspected criminal activity.
In the event sanbet is acquired by or merged with another company, your personal data may be transferred to the new entity. You will be notified of any such change in ownership and given the opportunity to delete your account if you do not wish to continue under the new ownership.
As a sanbet user, you have the following rights regarding your personal data:
To exercise any of these rights, please contact our Data Protection Officer at [email protected] (plain text). We will respond to all requests within 30 business days. You may be required to verify your identity before we process your request.
sanbet uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device when you visit our website.
You can control cookie settings through your browser preferences. However, disabling essential cookies may prevent you from using certain features of sanbet. Most browsers allow you to block third-party cookies while still accepting first-party cookies from sanbet.
sanbet retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations:
sanbet is strictly an adult-only platform. We do not knowingly collect personal information from anyone under the age of 21. Our registration process includes age verification checks, and we employ automated systems to detect and prevent underage access. If we discover that we have inadvertently collected data from a minor, we will immediately delete the account and all associated personal information. Parents or guardians who believe their child has provided information to sanbet should contact us immediately at [email protected] (plain text).
sanbet operates internationally and may store or process your personal data in jurisdictions outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally approved mechanisms. Your data remains subject to the protections outlined in this Privacy Policy regardless of where it is processed.
sanbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting a notice on our homepage and sending an email to your registered email address at least 30 days before the changes take effect. Your continued use of sanbet's services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.
If you have questions, concerns, or complaints about this Privacy Policy or sanbet's data handling practices, please contact:
Your Consent: By registering an account with sanbet and using our services, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.
Last Updated: January 1, 2026
All data transmitted between your device and sanbet servers is protected by bank-grade 256-bit SSL encryption, making it virtually impossible for third parties to intercept.
Your personal information is stored in ISO 27001 certified data centers with 24/7 physical security, biometric access controls, and redundant backup systems.
Only authorized personnel with legitimate business need can access your data. All access attempts are logged, monitored, and audited regularly.
Non-essential data is anonymized or pseudonymized wherever possible to minimize privacy risks while maintaining platform functionality.
We conduct quarterly internal security reviews and annual third-party penetration testing to identify and remediate vulnerabilities proactively.
We never sell, rent, or trade your personal information to third-party marketers. Your data is used solely for sanbet's legitimate business purposes.
Our FAQ section answers common questions about data security, account privacy, and KYC verification. For specific privacy concerns, contact our Data Protection Officer directly.